Refund policy

14-Day Returns

We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return.

To be eligible for a return, items must be in their original condition, unworn, unused, with tags attached, and in their original packaging. A receipt or proof of purchase is also required.

How to Start a Return

To request a return, please contact us at timelezzfit@gmail.com with your order number and reason for the return.

If your return is approved, we will provide a return shipping label along with instructions and the appropriate return address.

Customers are responsible for return shipping costs for eligible returns due to sizing, preference, or a change of mind.

Please do not send any items back without contacting us first. Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at timelezzfit@gmail.com.

Include your order number, a description of the issue, and photos if available.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable law.

If a return is required because of our error or a defective item, we will provide return shipping arrangements at no additional cost to you.

Exceptions & Non-Returnable Items

The following items are not eligible for returns due to a change of mind:

Items clearly marked Final Sale at the time of purchase

Gift cards

Regular sale-priced items remain eligible for returns unless specifically marked Final Sale.

These exclusions do not affect any rights you may have under applicable law.

Exchanges

If you would like a different size, color, or style, the fastest way to receive your preferred item is to request a return for the original item, if eligible.

Once your return has been accepted, you can place a separate order for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at timelezzfit@gmail.com.

Questions?

If you have any questions regarding returns, exchanges, or refunds, we're happy to help.

Email: timelezzfit@gmail.com